Website Terms & Conditions
Last updated: 24 August 2026
Welcome to Hamsses Tours & Travels.
These Website Terms & Conditions (“Terms”) govern your use of the Hamsses website and its published travel information.
By accessing or using this website, you agree to these Terms. If you do not agree with them, please do not use the website.
These Terms govern use of the website. They do not by themselves constitute a booking contract or replace any specific booking, quotation, invoice, travel agreement, supplier terms, or other terms that may apply to a confirmed travel arrangement.
1. About Hamsses
Hamsses Tours & Travels provides travel information, travel planning assistance and travel-related services, including tours, safaris, East African journeys, Hajj and Umrah travel.
The website allows visitors to explore destinations, experiences, tours, packages and itineraries and to contact Hamsses about potential travel arrangements.
The website is primarily an enquiry and information platform.
2. Website information
We make reasonable efforts to keep information on the website useful and accurate.
However, travel information can change.
Prices, itineraries, accommodation, transport arrangements, departure dates, availability, permits, visa requirements, entry requirements, operating conditions, seasonal conditions and other travel details may change without notice.
A published itinerary or package description is therefore not, by itself, a guarantee that every listed element will be available at the time of travel.
Where information is time-sensitive, travellers should confirm the current position with Hamsses before making a final decision.
3. Enquiries are not bookings
Submitting a form, sending an email, contacting us through WhatsApp, or otherwise requesting information does not constitute a confirmed booking.
An enquiry allows Hamsses to understand your requirements and discuss available options with you.
A booking becomes binding only when Hamsses has expressly confirmed it and the applicable booking conditions, quotation, invoice, payment requirements, and other contractual documents have been accepted as required.
Do not treat an enquiry confirmation email or automated website message as proof that travel arrangements have been booked.
4. Prices and quotations
Any prices displayed on the website are provided as guidance unless expressly identified as a confirmed price.
A “starting from” price is an indication of a possible price level and may vary according to travel dates, number of travellers, accommodation, transport, permits, supplier rates, currency movements, seasonal demand, taxes, government charges and other factors.
Where a quotation is provided to you, the quotation will be subject to the conditions and validity period stated in that quotation.
A price is not considered finally confirmed merely because it previously appeared on the website.
5. Availability
Website content does not constitute a live availability system.
Accommodation, flights, permits, vehicles, guides, activities and other travel services may be subject to availability.
Hamsses will confirm availability as part of the enquiry and booking process where applicable.
6. Itineraries and substitutions
Published itineraries are intended to describe the planned journey.
Actual arrangements may occasionally need to change because of weather, road conditions, wildlife movements, conservation requirements, government instructions, supplier availability, safety considerations, operational disruption, flight changes, or other circumstances outside reasonable control.
Where a change is necessary, Hamsses will seek to provide a reasonable alternative where possible.
The final arrangements applicable to a confirmed booking will be determined by the relevant booking documents and agreed terms.
7. Traveller responsibilities
Travellers are responsible for:
- providing accurate information to Hamsses;
- checking that names and personal details supplied for travel arrangements are correct;
- ensuring that they have valid travel documents;
- checking applicable entry, visa and immigration requirements;
- obtaining required permissions, permits, vaccinations, insurance or other documentation;
- complying with applicable laws and regulations;
- following reasonable instructions from guides, accommodation providers, transport operators and other service providers;
- informing Hamsses of relevant requirements that may affect the proposed travel arrangement.
Travellers should promptly tell Hamsses if information previously supplied becomes inaccurate or changes.
8. Passports, visas and entry requirements
Travel documentation, immigration rules, visa requirements and entry conditions can change.
Hamsses may provide general guidance based on information available to us, but travellers remain responsible for ensuring that they meet the requirements applicable to their nationality, destination and circumstances.
Where official confirmation is required, travellers should consult the relevant embassy, immigration authority, airline, government department or other competent authority.
Hamsses does not guarantee that a visa, permit, entry clearance or other authorisation will be granted.
9. Hajj and Umrah travel
Hajj and Umrah travel may be subject to specific government, immigration, religious, accommodation, transport, permit and operational requirements.
Such requirements may change between seasons.
Information published on the website is provided to help travellers understand the available travel arrangements and should not be treated as a guarantee of eligibility, visa approval, permit issuance, accommodation, transport, dates, or availability.
Current Hajj and Umrah requirements should be confirmed before committing to travel.
Any specific package terms supplied by Hamsses for a Hajj or Umrah journey will take precedence over general website descriptions where there is a conflict.
10. Health, fitness and travel suitability
Travel may involve physical activity, changing weather, long journeys, uneven terrain, wildlife environments, altitude, road travel, or other conditions depending on the destination and itinerary.
Travellers are responsible for considering whether a proposed journey is suitable for their circumstances.
Where appropriate, travellers should seek professional medical advice before travelling.
Hamsses does not provide medical advice through this website.
Any health, vaccination, medical-entry, or similar requirements should be confirmed with the appropriate health or government authority.
11. Wildlife and adventure activities
Wildlife viewing, trekking, boating, rafting, hiking and other outdoor activities may involve inherent risks.
Wildlife is unpredictable and sightings cannot be guaranteed.
Activity conditions may change because of weather, conservation rules, local conditions, safety requirements or other operational considerations.
Travellers must follow the instructions of qualified guides, operators and authorities during activities.
12. Travel insurance
Unless expressly included in a confirmed travel arrangement, travel insurance is the traveller's responsibility.
We strongly recommend obtaining appropriate travel insurance before travelling, including cover suitable for the destination and activities involved.
Travellers should check the policy carefully to ensure that it covers cancellations, medical expenses, evacuation, baggage, delays and relevant activities where appropriate.
13. Third-party suppliers
A travel arrangement may involve independent third-party suppliers, including accommodation providers, airlines, transport operators, guides, activity providers, government authorities and other service providers.
Their own terms and conditions may apply to the services they provide.
Where applicable, those terms may form part of the contractual arrangements for your trip.
14. Cancellations, amendments and refunds
The cancellation, amendment and refund conditions applicable to a confirmed booking will depend on the relevant quotation, invoice, booking terms and suppliers involved.
Different services may have different cancellation deadlines, non-refundable components, amendment fees or supplier restrictions.
Do not assume that an amount is refundable simply because a booking is cancelled.
Before paying for travel, travellers should read the applicable booking and cancellation conditions supplied by Hamsses.
If no specific cancellation terms have yet been supplied, contact Hamsses before making payment.
15. Payments
The Hamsses website is not initially an online payment or booking checkout.
Where payment is required for a confirmed travel arrangement, Hamsses will provide the applicable payment instructions and terms separately.
Do not send card details, passwords, PINs or other confidential payment credentials through a general website enquiry form or ordinary email.
16. Website content and intellectual property
Unless otherwise stated, the website, including its text, branding, graphics, layout, original editorial material and other content, belongs to Hamsses or is used with appropriate permission or licence.
You may view the website and use its information for personal, non-commercial travel planning.
You must not reproduce, republish, sell, systematically copy, scrape, modify, distribute or commercially exploit website content without appropriate permission.
Third-party trademarks, photographs, logos and other materials remain the property of their respective owners.
17. Images and representations
Travel photography is used to communicate destinations, experiences and the character of a journey.
Images may be illustrative and may not represent the exact accommodation, vehicle, room, wildlife encounter, landscape condition or other element that will apply to your particular trip.
Where a specific image or feature is contractually important, confirm it with Hamsses before booking.
18. External links
The website may contain links to third-party websites and services.
These links are provided for convenience or additional information.
Hamsses does not control third-party websites and is not responsible for their content, availability, security, privacy practices or terms.
19. Website availability
We aim to keep the website available and functioning properly, but we do not guarantee uninterrupted or error-free access.
The website may occasionally be unavailable because of maintenance, hosting issues, updates, security measures, network failures or circumstances beyond our reasonable control.
20. Prohibited use
You must not use the website:
- for unlawful purposes;
- to submit fraudulent or deliberately misleading information;
- to interfere with website security;
- to introduce malicious code or harmful material;
- to attempt unauthorised access to systems or data;
- to scrape or systematically extract content without permission;
- to submit spam or abusive enquiries;
- in a way that could damage, disable or impair the website or its services.
21. Limitation of website information
To the extent permitted by applicable law, Hamsses is not responsible for losses arising solely from reliance on outdated, incomplete or general information published on the website where that information was not intended to constitute a confirmed travel arrangement.
This does not exclude or limit liability where doing so would be unlawful.
Nothing in these Terms is intended to remove rights or protections that cannot lawfully be excluded.
22. Force majeure
Travel may be affected by circumstances beyond reasonable control, including severe weather, natural disasters, epidemics or public-health events, war, civil unrest, terrorism, government restrictions, border closures, strikes, transport disruption, infrastructure failure, wildlife or conservation restrictions, or other extraordinary events.
Where such circumstances affect a confirmed travel arrangement, the applicable booking terms and supplier conditions will determine the available options.
23. Changes to these Terms
We may update these Terms from time to time.
The latest version will be published on this page with a revised “Last updated” date.
Your continued use of the website after an update means that you accept the updated Terms for future website use.
24. Governing law
These Terms are intended to be governed by the laws applicable to Hamsses Tours & Travels and its place of operation, subject to any mandatory consumer or other legal protections that apply.
If Hamsses operates under a specific registered legal entity, the final published version of these Terms should identify that entity and its applicable jurisdiction precisely.
25. Contact
Questions about these Terms, a journey, quotation, package or other travel matter should be directed to Hamsses Tours & Travels using the contact details published on our website.
Hamsses Tours & Travels Email: enoch.freelance@gmail.com Phone: Not publicly provided WhatsApp: +256748979423 Address: Not publicly provided