Privacy Policy

Last updated: 24 August 2026

Hamsses Tours & Travels (“Hamsses”, “we”, “us”, or “our”) respects your privacy and is committed to handling your personal information responsibly.

This Privacy Policy explains what information we collect when you use our website, contact us, submit an enquiry, communicate with us through WhatsApp or other channels, and how we use, protect, and disclose that information.

By using the Hamsses website, you acknowledge this Privacy Policy.

1. Who we are

Hamsses Tours & Travels is a travel business providing travel planning and related services, including tours, safaris, East African travel experiences, Hajj and Umrah travel.

Our website is primarily an information and enquiry platform. Unless expressly stated otherwise, submitting an enquiry through our website does not itself constitute a booking or a contract for travel services.

For privacy-related questions, you can contact us using the contact details published on our website.

2. Information we collect

Depending on how you interact with us, we may collect information such as:

your name;
email address;
telephone number or WhatsApp number;
preferred travel dates or travel season;
number of travellers;
the tour, safari, Hajj, Umrah package or other journey you are interested in;
information contained in your enquiry or message;
information you voluntarily provide when communicating with us;
technical information about your device and use of our website, where permitted.

Please do not submit passwords, payment-card details, identity documents, or other sensitive information through a general website enquiry form unless we specifically ask you to provide it through an appropriate secure channel.

3. How we collect information

We may collect information when you:

submit an enquiry through our website;
contact us by telephone, email or WhatsApp;
request information about a journey;
communicate with our travel team;
subscribe to a communication service, where offered;
browse or interact with our website, subject to applicable cookie and analytics choices.

Some information is collected directly from you. Limited technical information may also be collected automatically by the website and its supporting services.

4. How we use your information

We may use personal information to:

respond to enquiries and questions;
understand your travel requirements;
prepare or discuss suitable travel options;
communicate with you about a requested journey;
provide customer support;
administer and improve our website and services;
maintain website security and prevent abuse;
understand which website content is useful to visitors;
measure website performance where you have provided the appropriate consent;
comply with applicable legal or regulatory obligations;
maintain appropriate business records.

We do not use your enquiry information as a source of website analytics.

For example, information such as your name, telephone number, email address, message, or Turnstile security token should not be sent to Google Analytics as an analytics event.

5. Enquiries

Our enquiry forms may request your name, email address, telephone or WhatsApp number, travel dates, number of travellers, selected journey and message.

This information allows our team to understand what you are looking for and respond appropriately.

Submitting an enquiry does not guarantee availability, a particular price, accommodation, itinerary, visa outcome, or booking.

A member of the Hamsses team may contact you using the details you provide.

6. WhatsApp and other communication channels

You may choose to contact Hamsses through WhatsApp or other communication channels displayed on our website.

When you use a third-party communication service, your communication may also be subject to that provider's own privacy policy and terms.

We recommend that you do not send unnecessary sensitive personal information through ordinary messaging channels.

7. Website analytics and cookies

We may use cookies, analytics tools, or similar technologies to operate, secure, understand and improve our website.

Where required, non-essential analytics will be activated only after the appropriate consent has been obtained.

Our analytics may help us understand information such as:

which pages are visited;
which content is useful to visitors;
how visitors navigate the website;
general device or browser information;
aggregated website performance and traffic information.

We do not intentionally send enquiry messages, names, email addresses, telephone numbers, Turnstile tokens, or similar personal enquiry information to Google Analytics.

You may be able to control cookies through your browser or through the website's consent controls, where available. Disabling certain cookies may affect some website functionality.

8. Security and spam prevention

Our website may use security and anti-abuse technologies, including Cloudflare Turnstile, to help distinguish legitimate visitors from automated or abusive requests.

Security information may be processed for the purpose of protecting the website, preventing spam, detecting abuse, and maintaining service reliability.

We take reasonable technical and organisational measures to protect information in our control. However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

9. Sharing your information

We do not sell your personal information.

We may share information where reasonably necessary with:

Hamsses staff or representatives who need it to respond to your enquiry;
technology and hosting providers that support our website;
email, communication, CRM or enquiry-management providers used by Hamsses;
service providers involved in providing a service you have requested;
professional advisers where reasonably necessary;
public authorities or other parties where disclosure is required by law or necessary to protect our legal rights.

Where practical and appropriate, we seek to use service providers that provide reasonable safeguards for personal information.

10. Travel suppliers and third parties

If you proceed from an enquiry to an actual travel arrangement, certain information may need to be shared with airlines, accommodation providers, transport providers, destination operators, visa or travel-support providers, or other relevant suppliers.

We will only request or share information that is reasonably necessary for the relevant travel service or lawful business purpose.

The privacy practices of those third parties may be governed by their own policies and legal obligations.

11. Hajj and Umrah information

Hajj and Umrah enquiries may sometimes involve information that is more personal or sensitive than an ordinary travel enquiry.

We ask travellers to provide only information that is necessary for the enquiry or service being discussed.

Any requirements relating to passports, visas, travel documentation, health, vaccination, immigration, religious travel arrangements, or other official requirements may change. Where such information is required, we will seek to handle it through an appropriate process.

Hamsses does not use this website to make automated decisions about visa eligibility or religious eligibility.

12. How long we keep information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including responding to enquiries, providing services, maintaining legitimate business records, resolving disputes, preventing abuse, and complying with legal obligations.

The appropriate retention period may vary depending on the nature of the information and the reason it was collected.

When information is no longer reasonably required, we may securely delete it or anonymise it where appropriate.

13. Your privacy rights

Depending on applicable law, you may have rights concerning your personal information, which may include the right to:

request access to information we hold about you;
request correction of inaccurate information;
request deletion of information where there is no lawful reason for us to retain it;
object to or request restriction of certain processing;
withdraw consent where processing is based on consent;
ask questions about how your information is being handled.

These rights may be subject to legal exceptions or other applicable requirements.

To make a privacy request, contact Hamsses using the contact details on our website.

We may need to verify your identity before acting on certain requests.

14. Children's privacy

Our website is not specifically directed at children.

We do not knowingly request unnecessary personal information from children. Where travel arrangements involve children, information should normally be provided by a parent, guardian, or other person legally authorised to provide it.

15. External websites and services

Our website may contain links to external websites, services, social platforms, mapping services, booking providers, or other third-party resources.

We are not responsible for the privacy practices or content of websites that we do not operate.

You should review the privacy policy of an external service before providing it with personal information.

16. International processing

Some technology, communication, travel, or service providers used by Hamsses may process information outside Uganda or outside your country of residence.

Where this occurs, we will seek to use appropriate safeguards and lawful arrangements applicable to the relevant processing.

17. Changes to this Privacy Policy

We may update this Privacy Policy when our services, technology, legal requirements, or data practices change.

The updated version will be published on this page with a revised “Last updated” date.

18. Contact us

If you have a question, concern, or request relating to this Privacy Policy or your personal information, please contact Hamsses Tours & Travels through the contact details published on our website.

Hamsses Tours & Travels Email: enoch.freelance@gmail.com Phone: Not publicly provided WhatsApp: +256748979423 Address: Not publicly provided